A system and method for updating contact records automates analysis of
contact results for one or more contact devices performing a contact
campaign in order to select contact records for skip trace updates to
contact information with the updated contact information for real time
use by the contact devices. For instance, an update engine analyzes
contact records returned by dialers to a distribution module to select
contact records to skip trace based on rules, such as where a wrong
number code is indicated, or cost analysis, such as where the predicted
result of an update has a value greater than the cost of obtaining the
update. The distribution model provides the updated contact information
for real time use by the dialers of the updated contact numbers.
