A method and system process call path interruptions by detecting an interruption of a call path to a first telecommunication terminal during a telecommunication call, selecting by a second telecommunication terminal that remains on the telecommunication call another telecommunication endpoint to which to transfer the telecommunication call, and establishing the telecommunication call between the second telecommunication terminal and the other telecommunication endpoint.

 
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> Communications module for controlling the operation of a private branch exchange

> Predictive dialing by monitoring progress of agent script

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