Methods and systems are provided for accessing electronic mail services via a cable services network. A cable television services customer/user may access electronic mail services through a cable television services provider by providing access credentials via an interactive television session through a cable television set-top box. To authenticate a customer/user's access to electronic mail services, a username and a personal identification number (PIN) are submitted by the customer/user to a backend database. A password for the customer/user is located in the backend database and is utilized for accessing the electronic mail services by the customer/user. If the customer/user has never established a personal identification number, the customer/user may submit a new PIN to the backend database. Authorization to enter the new PIN into the backend database is based on submission of a valid username and password by the customer/user.