Systems and methods for integrating outsourcers are provided. In this regard, a representative method includes: receiving information corresponding to resources of a first contact center; and correlating the information with other information in order to improve integration of resources of the first contact center with resources of one or more other contact centers.

 
Web www.patentalert.com

< System and method for employing state information to enhance network functionality

> Systems and methods for scheduling contact center agents

> Attenuation and termination circuit using impedance synthesis

~ 00577