In accordance with the present invention, a method, system, and program for managing the customer (15) and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (40), repair facility (30), sales force, vendors (55) and warehouse (45) to efficiently coordinate the customer and product management process. By allowing access to a common database (60), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.