Systems and methods are disclosed for providing selectable options to a calling party while the calling party is on hold. A call from the calling party is received and the calling party is placed on hold. While on hold, the calling party is provided with a plurality of selectable options. Each of the plurality of options corresponds to a predefined operation. A selected option request, corresponding to one of the plurality of options, is received from the calling party. The predefined operation corresponding to the selected option request is then performed. A system is also provided having instructions thereon for providing selectable options to a calling party while on hold.