A method and system for ranking possible causes of a component exhibiting a certain behavior is provided. In one embodiment, a troubleshooting system ranks candidate configuration parameters that may be causing a software application to exhibit an undesired behavior using support information relating to problems resulting from the settings of configuration parameters. The support information may be collected from problem reports generated by product support services personnel when troubleshooting problems that users encounter with the application. The troubleshooting system ranks the candidate configuration parameters as likely causing the application to exhibit the undesired behavior based on analysis of the support information.