An automated method, system, and computer program for troubleshooting the inability of programs installed upon two computers interconnected by wired or wireless linkages to share or manipulate sharable information includes the following steps: On a first computer, tests are performed to see if hardware or software elements on that computer and essential to sharing or manipulating sharable information is properly installed or configured and also to see if information can actually be sent between the two computers; then, if possible, testing is initiated or performed to see if hardware or software elements on the second computer essential to sharing or manipulating sharable information are also properly installed or configured; and then the results of this testing is reported.