An improved method and system for providing context-sensitive help and
interactive search capability in an insurance claims processing system. A
help information database may include one or more index tables, one or
more header tables and one or more text tables. In one embodiment, the
context-sensitive help for a step in processing an insurance claim may be
automatically invoked when entering the step. Alternatively, the user may
interactively invoke context-sensitive help once the step is displayed.
The insurance claims processing system may search one or more index
tables for entries including a page ID and/or codes from one or more
elements of the page. The insurance claims processing system may locate
one or more entries in the one or more index tables and then locate
entries in the one or more help tables using information from the entries
located in the one or more index tables. The insurance claims processing
system may then display information from the located help table entries
in order of relevance. A search interface may also be provided by the
insurance claims processing system. A user may enter one or more terms to
be searched for in the help database. The insurance claims processing
system may then search for and locate one or more entries in the one or
more index tables that include at least one of the one or more terms. The
located entries in the index table may then be used to locate help
entries in the one or more help tables that include at least one of the
one or more terms. The insurance claims processing system may then
display information from the located help table entries in order of
relevance.