The present invention provides a process for making a viscous reaction product and making this into a solid or suspendable component, so that it can be incorporated in solid and liquid compositions such as cleaning compositions or for example fabric care compositions. The process comprises the steps of: a) reacting at least two compounds with one another to form a first active material to form a viscous mixed product which has a viscosity of at least 500 cps or even at least 1000 cps at 20.degree. C., thereby preferably mixing this with a second active material; b) mixing the product of step a) with a liquid carrier material, (which can then be suspended in a liquid composition); or if slid components are required, step b) being followed by: c) mixing the mixture of step b) with a solid granulation agent to form a solid component; d) optionally forming the solid component of step c) into granules. In particular, the process is for the production of fabric care components such as perfume components, or antimicrobial components.