A method for managing communication requests includes receiving tag information from a user of a communication device, and associating the tag with a communication device. The tag information includes criteria for determining whether the tag applies to an incoming communication request and one or more actions to be taken in response to the communication request after determining that the tag applies. The method further includes receiving a request from a caller for a communication session with the communication device, determining whether criteria for the tag have been met by the communication request, and if the criteria for the tag have been met, taking the specified actions in response to the communication request.