A control interface for CSTA protocols utilizes ActiveX properties, methods, events, and pages to access all of the events and services provided by the CSTA protocols. Common paradigms such as InvokeID and timers are built in to the interface. The interface further provides statistics and diagnostics via property pages.

Web www.patentalert.com

< Methods and apparatus for performing diagnostics and gathering statistics in computer supported telephony applications (CSTA)

< Handheld electronic device

> Method and apparatus for automatic call distribution

> Device for optimizing the circuit switching capacity of a switching center

~ 00229