The present invention comprises receiving speech input from two or more speakers,
including a first speaker (such as a customer service representative for example);
blocking a portion of the speech input that originates from the first speaker;
and processing the remaining portion of the speech input with a computer. The blocking
and processing are real-time processes, completed during a conversation. One example
is a method for de-cluttering speech input for better automatic processing, by
removing all but the pertinent words spoken by a customer. Another example is a
system for executing methods of the present invention. A third example is a set
of instructions on a computer-usable medium, or resident in a computer system,
for executing methods of the present invention.
