On-line communications methods and systems are shown that operate between
a website operator and a website visitor visiting a website. A visitor list is
maintained that includes visitors currently accessing operator contact-enabled
web pages. A visitor path record is maintained that corresponds to at least one
visitor in the visitor list by recording information about web pages that a visitor
accesses. The visitor may be assigned to a group based on the visitor path record.
Information is transmitted to a website visitor in the list of visitors based upon
information compiled for the visitor path record. Information is received from
the website visitor in response to the transmitted information. The information
transmitted to the visitor may include an inquiry or a web-page selected from a
pre-determined list, or a dialog with an operator.
