A method for minimizing the number of overdials attributable to a party
comprising the steps of: (1) placing a telephone call using a predictive
dialer and a call list; (2) monitoring call center agents to determine
call center agent availability, the call center agents conducting a
telemarketing campaign for at least a first calling party; (3) monitoring
the telephone call to determine when the telephone call is answered
thereby resulting in an answered call; (4) assigning the answered call to
a calling party, and (5) transferring the answered call for processing,
wherein processing is performed by a call center agent if available and
wherein processing is performed by a message player if no call center
agent is available to process the answered call.