A method for minimizing the number of overdials attributable to a party comprising the steps of: (1) placing a telephone call using a predictive dialer and a call list; (2) monitoring call center agents to determine call center agent availability, the call center agents conducting a telemarketing campaign for at least a first calling party; (3) monitoring the telephone call to determine when the telephone call is answered thereby resulting in an answered call; (4) assigning the answered call to a calling party, and (5) transferring the answered call for processing, wherein processing is performed by a call center agent if available and wherein processing is performed by a message player if no call center agent is available to process the answered call.

 
Web www.patentalert.com

< PDA carrying case

> Transaction velocity counting for fraud detection

> System and method for efficiently storing information related to a telephone number

~ 00564