A method of providing information to a user in a telephone interactive system includes receiving a new call. A comparison is then made between an identifier associated with the new call with stored call information pertaining to previous calls. If the identifier associated with the new call matches an identifier associated with a previous call, a subsequent action taken in the new call is based on context information stored from the previous call.

 
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< Universal multi-browser interface for customer service representatives

> Electronic device, input device, and portable electronic device using the same

> Systems and methods for passing through alternative network device features to plain old telephone system (POTS) devices

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