A method is provided for monitoring, predicting performance of, and
managing Business Operations by the simultaneous, real-time Integration,
Normalization and Correlation of direct measurements at the Business
Layer and other Layers of Business Operations. The other Layers
considered, may include, for example, Application and Infrastructure
Layers. The system enables the user to automate sophisticated management
tasks by Correlating measurements of activity, performance and
availability at all Layers of Business Operations. Significantly, the
techniques described herein extend the domain of the Correlations across
real-time measurements from all Layers of Business Operations, giving
central importance to the measurements in the Business Layer within the
Correlations.