The present invention is related to the maintenance of on-site enterprise service level objectives. In particular, wait times experienced by individual consumers are monitored. Wait time monitoring may be in response to a request for assistance made by a consumer. The monitoring of wait times may also begin when the consumer enters a particular area of an enterprise site, for example a checkout area. Request for assistance and location information may be obtained from a consumer wireless device in communication with a wireless network infrastructure at the enterprise site. Requests for assistance, including check-out assistance, may be placed in queues maintained by applications on an enterprise server for distributing resources at the enterprise site.