This invention concerns a method and system for monitoring an automated
dialog system for the automatic recognition of language understanding
errors based on a user's input communications. The method may include
determining whether a probability of understanding the user's input
communication exceeds a first threshold. If the first threshold is
exceeded, further dialog is conducted with the user. Otherwise, the user
may be directed to a human for assistance. The method also illustratively
determines whether the probability also exceeds a second threshold, the
second threshold being higher than the first. If so, then further dialog
is conducted with the user using the current dialog strategy. However, if
the probability falls between a first threshold and a second threshold,
the dialog strategy may be adapted in order to improve the chances of
conducting a successful dialog with the user.