A method for a system to reply to a user email message includes receiving a user email message from a user email address that comprises particularized subject matter. The system creates a first response message that is responsive to the particularized subject matter and creates a second response message that is associated with the first response message and that causes an indication to be received by the system after the second response message is accessed. The system sends the second response message to the user email address. After the second response message is accessed from the user email address, the system receives the indication and makes a determination to send either the first response message or to re-create the first response message and send the re-created response message. Based on the determination, the system sends either the first response message or the re-created response message to the user email address.