A system for diagnosing impairments in computer networking services a plurality of connector gateways for interfacing to a plurality of data sources to provide access by the system to computer network data, business-related data, and extra-enterprise environmental data in the plurality of data sources. The system includes a knowledge manager in communication with each of the plurality of connector gateways for analyzing data from the plurality of data sources to generate diagnostic conclusions for resolving the impairments in the computer networking services. The system also includes an interactor in communication with the knowledge manager for generating format information for displaying at least the diagnostic conclusions to a user. The system can include a graphical user interface for displaying at least the diagnostic conclusions associated with edges of an edge model of the computer networking services of the user.