The present invention provides an electronic communication system and method for conducting business transactions. The present invention requires a customer to access a proprietary e-mail application residing behind one or more firewalls to enable one to one communication with a customer service representative. The electronic mail system of the present invention is equipped with workflow component(s), mainframe system tie-ins, human resource system(s) capable of accessing CRM information, and archiving/storage capabilities to ensure accurate records of all electronic communication. The system further utilizes a series of attractive graphic interfaces to ensure that both the organization and the customer are provided with the requisite information for transacting business via electronic mail.