In a disclosed method for interpreting automatic speech recognition (ASR)
performance data, a data processing system may receive user input that
selects a log file to be processed. The log file may contain log records
produced by an ASR system as a result of verbal interaction between an
individual and the ASR system. In response to receiving the user input,
the data processing system may automatically interpret data in the log
records and generate interpretation results. The interpretation results
may include a duration for a system prompt communicated to the individual
by the ASR system, a user response to the system prompt, and a duration
for the user response. The user response may include a textual
representation of a verbal response from the individual, obtained through
ASR. The interpretation results may also include an overall duration for
the telephone call.