The present invention relates to a system and method of categorizing a user's inquiry and defining the scope of the assistance sought by creating a subject list style. A subject list style is created in a computer based match and route system by selecting a quantity of inquiry criteria and values to present to a user in an interactive manner. The inquiry criteria and values are organized into one or more groups, and an interrelationship between them is defined within each group. The interrelationship may be independent, hierarchical and a combination of independent/hierarchical. Additionally, a parameter is designated that indicates a source of retrieving the inquiry criteria and values. Such a subject list is then presented to a user in an interactive problem definition page.