An improved method and system for providing context-sensitive help and
interactive search capability in an insurance claims processing system is
described. Context-sensitive help for a step in processing an insurance
claim may be automatically invoked when entering the step. Alternatively,
the user may interactively invoke context-sensitive help once the step is
displayed. The insurance claims processing system may display information
from a located help table in order of relevance. A search interface may
also be provided by the insurance claims processing system.