A knowledge transfer approach is assessed by assigning multiple situation
attributes for the knowledge transfer approach. Furthermore, a plurality
of communication forms are attributed to the knowledge transfer approach.
Based on the situation attributes and the communication form attributes,
multiple relationships are derived. Based on these relationships, a
compatibility value is determined between the situation attributes and
the communication form attributes. Therefore, for a particular knowledge
transfer approach, a compatibility value provides an indicator of the
effectiveness of the knowledge transfer approach to a customer's specific
needs. Moreover, the with multiple knowledge transfer approaches, the
effectiveness of these approaches can be assessed by a calculation of
compatibility values for each approach and the comparison of the
different values.