A method includes storing information defining a plurality of procedures to be followed. The method also includes receiving a request for the information associated with at least one of the procedures. The method further includes formatting the requested information based on a platform to receive the requested information. In addition, the method includes providing the formatted requested information to the platform. Formatting the requested information may include formatting the requested information using one of a plurality of templates, where the templates are associated with a plurality of different procedure types. Formatting the requested information may also include formatting the requested information differently based on whether the requested information is to be presented via a console computing device, a mobile device, or a printed document.