A network management system (10) includes a fault diagnosis system (12) connectable to a communications network (20). The fault diagnosis system includes a fault object factory, a path determination module, and a fault diagnosis engine. The fault object factory is constructed and arranged to receive fault data and create fault objects. The path determination module is constructed to determine, in a communications network, a path related to the fault data. The fault diagnosis engine is constructed to perform, using the determined path, a fault analysis on the fault data to diagnose a fault related to the communications network. The network management may also include a help desk system (18), a topology mapper (14) or an impact analyzer (16).