A method (300) of and secure server (200) for providing secure assistance with control of a communications unit (101, 103, 105) is disclosed. The method includes receiving (303) an instruction message via a network that corresponds to voiced instructions from the communications unit; parsing (307) the voiced instructions and sending (409) the results to assistant agents having limited access to sensitive information or only partial access to the instructions maintains security of sensitive information. The assistant agents convert (411) the portions of voiced instructions to commands; and the commands are assimilated (415) in a secure server along with other information to provide a control message corresponding to the commands. The control message is sent to the communications unit, thereby securely assisting with the control of the communications unit.