A method for automatically configuring a broadband communication device is disclosed. An embodiment provides for a method in which a central server may be contacted when configuration information is needed for a broadband communication device. This contact may be initiated via a dial-up modem. Next, the central server uses caller-ID to identify the customer with the broadband communication device. Based on the caller-ID, the central server determines configuration information for the broadband communication device. For example, the central server may scan a number of Internet service provider databases for the proper configuration information for this user. Then, the configuration information is transferred over the dial-up communication link. Finally, the broadband communication device is automatically configured with the configuration information.