A method and system for automating the disambiguation of search results includes one or more database including a plurality of records, a search engine, and a disambiguation engine. The search engine allows for the searching of one or more of the databases for one or more search terms provided by a caller. The disambiguation engine differentiates between one or more returned records located by the search engine where the returned records satisfy the search terms. Furthermore, the disambiguation engine disambiguates the returned records based on the number of the returned records. The disambiguation engine disambiguates the returned records by providing a direct choice if the number of returned records is below a low threshold, providing a pick list if the number of returned records is between the low threshold and a high threshold, and requesting additional information if the number of returned records is above the high threshold.