This invention is directed to an information communication system. An agent terminal (2) constituting this system forms character of a predetermined shape to display the character to permit conversation between the character and user to transmit personal information, etc. of user obtained through conversation to an agent access server to display information from the agent access server in a form such that the character introduces that information. The agent access server (3) constituting the information communication system analyses access from the agent terminal (2) to select a dedicated server (5) in accordance with analysis result thereof to send out information from the agent terminal (2) to send out answer information from the dedicated server (5) to the agent terminal (2). The dedicated server (5) specially processes this information to send out answer information.