A customer service call system that provides both manual (assisted by a service representative) and automated problem solving dialogs. A routing process determines which dialog is appropriate for incoming calls. The routing process determines a probability that the automated system will resolve the problem and also determines an expected hold time for the customer to reach the manual dialog. The routing process uses this information to determine how the call should be routed.

 
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< Apparatus for interworking between heterogeneous No. 7 signaling networks and method thereof

< Switch buttons activated from an external network

> Communication device having a two-mode controlled isolation circuit for power transport and bidirectional communication

> Computer apparatus having a multiway acoustic output and input system
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