Methods (100, 200, 300) in a wireless portable communication device and
wireless communication network for resolving subsidy lock by transmitting
and receiving messages over-the-air are provided. Upon entering a
restricted mode of operation (118, 204), the wireless portable
communication device transmits a request to the wireless communication
network requesting to deactivate the restricted mode of operation (120,
212). In response, the wireless portable communication device receives a
message deactivating the restricted mode of operation (122, 214).