The present invention is directed to a user communication device 174, 180 for interacting with a contact center 100, comprising a user interface operable to initiate a real-time communication with a contact center 100 and an information transmission agent 184 operable, before the real-time communication is routed to a resource associated with a contact center 100, forward to the contact center 100 at least one message comprising personal information 188 of the user. The personal information 188 is not associated with the user communication device 174, 180.