A method and system facilitating the delivery of a mailpiece in a mail distribution system. The method includes the steps of: (i) reading a mailpiece identifier, disposed in combination with the mailpiece, upon initial mailpiece processing, (ii) developing tracking information corresponding to various mailpiece processing activities in the mail distribution system; (iii) producing a delivery report based upon the tracking information, and (iv) communicating the delivery report to the recipient of the mailpiece. The method may further provide contact information in combination with the mailpiece to facilitate communication between a delivery agent and the mailpiece recipient. The contact information can be used to communicate mailpiece handling information as such information is developed or upon delivery of the mailpiece. Moreover, the method may include the steps of receiving instructions from the recipient regarding changes in the handling of the mailpiece and having the instructions executed by the delivery agent. The method and system can employ any one of a variety of electronic communication networks (e.g., e-mail, Internet, facsimile and telephone) to communicate the delivery report.