A communications device, method and service are provided that integrate broadband and dial-up internet access in a seamless service package. A modem is provided that combines both broadband and dial-up connectivity in a single device. The modem includes an auto-sense procedure for switching between the two types of connections. Additionally, a connectivity utility allows a user to interact with a modem that combines both broadband and dial-up connectivity in a single device. The connectivity utility receives various event notifications from the modem and provides the user with the ability to receive off or on-line help, current modem or connection status, the status of an order for service, control of modem parameters, billing information, and other features.