A method of creating a volunteer personnel team for service in selected service positions of an organization, the method carried out by a volunteer management team formed of members of the organization, or of individuals hired by the organization. Members of the management team recruit volunteers to serve in the organization, and the recruiters meet with the prospective volunteer and an interviewer. The interviewer obtains information from the volunteer, and a suitable service position within the organization is selected for the prospective volunteer. The interviewer and the volunteer then meet with a trainer having skills in the selected service position, and the trainer subsequently trains the volunteer in the tasks necessary to properly perform in the selected service position. The volunteer then commences performing in the selected service position, initially under the guidance of a mentor who assists the volunteer to become comfortable in the selected service position. The interviewer subsequently obtains information about the comfort level of the volunteer in the selected service position. Information about each step of each volunteer's recruiting, interviewing, training and mentoring are maintained in written or electronic form, and the entire process of creating a volunteer personnel team is continually being evaluated.