A disclosed hand-held device provides a game service system having a wire-less communication interface, a display screen and a microprocessor which generates a number of game service interfaces on the display screen. The hand-held device may input ticket voucher information and communicate with a remote transaction server such that a ticket voucher may be validated. Additionally, the hand-held device may be used to provide a variety of gaming services using different game service interfaces provided on the device. These hand-held devices may be checked out by a game service representative in a secure manner such that the game service representative may roam a game playing area and provide various game services to game players in the game playing area using the hand-held device. These game services may include ticket validation, a prize validation, food services, accommodation services or a gaming operations services.