A vehicle appraisal assisting robot (1) of the invention comprises: an information acquisition means (12) for acquiring basic information required for appraisal of a vehicle (7) from a client; an image taking unit (13) for taking an image of a portion of the vehicle required to evaluate a state of the vehicle; an action generator (17) for generating an action required for the image taking unit to take an appropriate image of the portion of the vehicle; a communication unit (15) for sending the information acquired by the information acquisition means and the image information obtained by the image taking unit to an apparatus (2) on an appraiser side, the apparatus on the appraiser side generating appraisal results information based on the information sent from the communication unit, wherein the communication unit also receives the appraisal results information from the apparatus on the appraiser side; and an information output means (15, 16) for outputting the appraisal results information received by the communication unit to whereby present the appraisal results information to the client.