A web-based application is used to assist customer service representatives or
others
answer questions about various items such as electronic equipment. The application
provides the user with an interface with links to additional pages of information.
In one embodiment, the application can be configured to allow the user to answer
questions about DSS satellite television systems, including installation, operation
and programming information. The web-based application provides information to
the user as well as interactive displays that simulate the actual operation of
the unit under investigation. The displays can be rotated to assist the user in
visualizing the unit under investigation and dialog boxes can be nested to appear
when specific portions of a display are selected. For example, the display of a
decoder box could be rotated and functional keys selected to obtain additional
information about their function.
