Telecommunications customers must frequently utilize the facilities
of many different telecommunications service providers in order to transmit data
from one location to another. When a telecommunications customer encounters a network
problem, that customer usually must navigate a complicated web of service providers
and equipment owners in order to receive meaningful technical assistance from a
human technician. The present invention is designed and intended to facilitate
human interactions for technical support and administrative tasks by associating
customer, contract, circuit, equipment, key personnel, billing, and telco information
in a database for efficient data presentation and information retrieval. Resolution
of the logistical problem of tracking circuit information is achieved by organizing
the information and displaying important data concurrently. Toward that end, the
system modules comprising the invention share all of the circuit inventory data
available, and graphical user interfaces for each module display relevant information
together. Examples of features in the present invention include: simultaneous display
of circuit and contact information for key personnel, a reminder function for tracking
changes in important service characteristics, and customer-specific formatting
for billing.
