A system and method are provided for reviewing and updating a subscriber's telecommunications
services, including a Caller ID service, using a graphical user interface via multiple
data networks. The method includes presenting service data to the subscriber via
the data networks and transmitting a data message from the subscriber to an intelligent
peripheral via at least one of the data networks. The data message indicates a
subscriber's desired update to a selected telecommunications service. The method
also includes converting the data message into a protocol compatible with an integrated
service control point. The converted data message is identical to a data message
that the intelligent peripheral would create if the subscriber had entered the
desired update via an interactive voice response system. The method further includes
transmitting the converted data message to the integrated service control point,
and updating the selected telecommunications service in accordance with the subscriber's
desired update. Thus, the selected telecommunications service is updated substantially
contemporaneously with the subscriber requesting the update at the graphical user
interface. Moreover, the subscriber retains the ability to update and review service
data via an interactive voice response. The method and system also enable the subscriber
to view Caller ID information while being located remotely from the destination
of the telephone call associated with the caller ID information.
