A computer system and method for generating web pages for displaying formatted
customer satisfaction display information and/or presentations on a user computer
which may be located remotely and connected to the system by a computer network.
The formatted customer satisfaction survey information enables a product or service
provider to evaluate the quality of goods and/or services received based on database
data obtained by performing surveys of customers, employees, and/or staff. This
information can then be compared to normative information, national standards,
or other available data. The system utilizes HTML templates, applets, and web servers
to generate the web pages. The HTML template process also allows for generation
of the HTML templates by programmers. The system and method can be utilized in
a quality improvement program.
