A telecommunications system includes a customer services terminal that is
connected intermediate a telephone exchange and a user location that has a
plurality of telephone lines. The customer services terminal and/or the
telephone lines are tested by providing a web server within the customer
services terminal. The web server includes a graphic user interface that
enables the selection of self-test to be applied to selected portions of
the customer services terminal, and/or enables the selection of loop test
to be applied to selected ones of the plurality of telephone lines.
Selected self-tests are applied to selected portions of the customer
services terminal, and/or selected loop-tests are applied to selected ones
of the plurality of telephone lines, as a remainder of the customer
services terminal and/or a remainder of the plurality of telephone lines
remain operative to supply telecommunications services to the
user-location. The graphic user interface includes a visual field for
reporting results of the selected self-tests and/or the selected loop
tests. The graphic user interface is operable at a computer that is
provided at the user location, and/or at a computer that is provided at
the telephone exchange.
