Method for categorizing, describing and modeling types of system users

   
   

A method is provided for modeling types of customer service representatives that use a customer service representative interface. The models are used to provide data for designing the customer service representative interface. The method includes identifying behavior types of customer service representatives that use the customer service representative interface and modeling the identified behavior types of the customer service representatives to design a desired customer service representative interface.

Un método se proporciona para modelar tipos de representantes/delegados técnico de cliente que utilicen un interfaz del representante/delegado técnico de cliente. Los modelos se utilizan para proporcionar los datos para diseñar el interfaz del representante/delegado técnico de cliente. El método incluye identificar tipos del comportamiento de representantes/delegados técnico de cliente que utilicen el interfaz del representante/delegado técnico de cliente y modelar los tipos identificados del comportamiento de los representantes/delegados técnico de cliente para diseñar un interfaz deseado del representante/delegado técnico de cliente.

 
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