A system and method is disclosed for in-field communication connectivity
verification reporting between centralized on-line centers, and a number
of in-field subscribing stations. The substations each have associated
therewith an in-field product controlled by software which requires
periodic upgrading, maintenance, service, and general monitoring. The
system and method includes a computer program and a computer data signal
embodied in a carrier wave for carrying out the process, which includes
submitting customer and product data, and a user selected mode of
notification of completion electronically to a centralized on-line center,
which in turn creates a configuration module based on the submitted
customer and product data. The configuration module is then transmitted to
the subscribing station by the on-line center. The configuration module is
loaded into the subscribing station to allow future communications between
the on-line center and the subscribing station. The on-line center
automatically confirms connectivity for future automatic communications.
The on-line center creates an output connectivity report that includes
data on the connection and configuration. The connectivity report can
include a status report that is sent to the user based on the user
selected mode of notification, which can include an email notice, a voice
mail notice, and/or a pager notice. Additionally, a problem/solution
database is queried if a problem is encountered and the connectivity
report can also include a possible solution to a problem encounter.
