A system, method and article of manufacture for facilitating a user in, or creating for a user, a web-based active knowledge management system to facilitate an intelligent agent coordinator. The architecture facilitates delivery of information whenever and where ever a user requires the information in an appropriate format based on characteristics of the user at that instant. Personalization of information is also afforded by taking into account the history of user interactions with various applications and current real time situations, such a time and place, in order to create a plurality of unique user profile. Each unique profile can then be associated with a unique address, as well as being given restriction exclusive to that profile. Associations, such as business rules or databases, can also be related to each such profile. A fast and scalable information prioritization subsystem is also utilized to incorporate intelligent agents coordinator opinion, user preferences, and history of user interactions. In addition, speech recognition and speech synthesis are combined with intelligent agent animated representation and tactile input.