A system and method for accepting customer calls for product related
services and directing these calls to an appropriate customer service
center. The system contains a customer service network and a customer
transaction database for storing a plurality of product information and
vendor/customer data. A transaction processor is arranged to process calls
received through the network and to route the calls to an appropriate care
center for a particular customer in accordance with data associated with a
customer-entered personal identification number provided to the customer
at the time of purchase. The services are provided on the basis of a
pre-paid account, which is debited after a service agent answers the
customer call based on signaling generated at the call center.